Waiting Room Display Screen

Waiting Room Display

Select Benefits

  • Improve quality of care through constant communication and peace of mind.
  • Keep patients and family members informed of updates and waiting times.
  • Free staff up to focus on patient.
  • Provide patients with a HIPAA compliant solution that protects their privacy.
  • Customize fonts, sizes, colors, and general branding of displays.

Donna Yoshida

Operations Manager, Valley Children's Hospital

I'd wholeheartedly recommend Savance to anyone looking to work with a great company to deliver a software and hardware solution for the healthcare industry. Their ability to listen, suggest, and deliver is what sets them apart from other vendors.

Dr. Jeffrey Dome

Chief Physician, Children's National Health System

If you're more efficient, you might see more patients and generate more revenue, or reduce costs. If you improve customer satisfaction, patients will refer others to you. These are all downstream benefits that can accrue over time.

Savance Health
Waiting Room Display

Savance Health Waiting Room Display is a HIPAA-compliant solution that keeps patients and family members fully informed of waiting times and updates, straight from the hospital or clinic waiting room. Savance Health allows you to improve quality of care and patient satisfaction through increased visibility and communication, while at the same time protecting patient confidentiality.

Lack of visibility in healthcare waiting rooms often result in patient and family member anxiety and frustration; however, when patient privacy is at stake, there is a fine line between giving too much information and too little.

Savance Health Waiting Room Display was designed to follow a trusted method of HIPAA protection for patient confidentiality. It does so by hiding identifying patient information, using a random number, word, or an image icon to represent the patient. This way, patients and family members can be kept fully informed —in real-time— at all times throughout the visit.

"The significance is visibility. Patients see where they stand in the queue. Staff can proactively keep workflows moving. And administrators base staffing and scheduling decisions on real data."

Dr. Jeffrey Dome
Children's National Health System

By following a process to update staff, patients, and family members, your healthcare facility will see a boost in performance from better visibility, service, and organization. Thanks to constant and automatic communication and information, you will also notice significantly improved patient satisfaction scores. As an added bonus, you can virtually eliminate patients or family members constantly requesting updates, freeing staff up to focus on patient care.

How Does It Work?

Savance Health Waiting Room Display provides real-time updates shown on large wall-mounted digital communication boards, available in a wide variety of sizes. Healthcare staff can easily post patient status updates using a healthcare tablet, a PC, a kiosk, or a smartphone.

The Waiting Room Display software is fully customizable as far as fonts, sizes, colors, layout, and branding goes, and can be made to suit the look and feel of your organization. For example, the screen example below on the right shows how the software was customized for a large children's hospital, using fun, colorful animal icons to represent each child.

Patient Waiting Room Display with Mixed Content

The layout of your Waiting Room Display can range from a basic grid-style display —listing a patient's appointment time, current status, and more— to a mixed content design showing patients based on doctor or current location (waiting room vs care area, for example), along with additional information, such as local weather, hospital announcements, and more.

When used on a patient self service kiosk in combination with our Patient Self Check-In software, you can choose to include a Patient Portal Login option.

Children's Hospital Waiting Room Display Screen Solution

Also customize the information you display, for example:

  • Current wait time for the next procedure;
  • Comments left by staff;
  • The status of the patient;
  • What phase of surgery the patient is in;
  • The attending nurse and physician;
  • The patient's current location;
  • Mixed content, for example local weather and hospital announcements.

 

As another way to enhance communication, visibility, and the patient experience, you can choose to integrate a patient paging system, similar to those found in restaurants. Give patients and family members the freedom to walk around, and send them messages and updates straight from a computer or a kiosk. If you choose, this can be integrated directly into Savance Health's Patient Self Check-In system.

Next Steps

Savance will put together a software/hardware package customized to your exact needs. Contact us today to find out more about Savance Health Waiting Room Display, or to sign up for a free web demo!

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